At Boko, we aim to provide a secure, transparent, and smooth payment experience for all customers. Please review the following billing and payment policy to understand how payments are handled on our website.
Accepted Payment Methods
We offer multiple secure payment options to ensure convenience and flexibility:
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Debit & Credit Cards (Visa, MasterCard, American Express & Discover)
All payment transactions are processed through encrypted and PCI-compliant payment gateways.
Currency
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All prices on our website are listed and charged in £ (British Pound Sterling).
Payment Processing
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Your payment method will be charged immediately when you place an order.
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If payment authorization fails, the order will not be processed until a valid payment method is provided.
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You will receive an order confirmation email after successful payment.
Billing Information Accuracy
Customers are responsible for ensuring that all billing information provided during checkout is accurate and up to date.
Incorrect or incomplete billing details may result in delays or cancellation of your order.
Taxes & Additional Charges
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All applicable taxes are included in the final price displayed at checkout.
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We do not charge any hidden fees.
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Shipping is free, so no additional shipping charges will apply.
Fraud Prevention & Security
To protect our customers and business, all orders undergo fraud screening.
We may request additional verification if unusual or suspicious activity is detected, such as:
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Mismatched billing and shipping information
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Multiple declined payments
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High-value orders flagged by our payment processor
Orders that fail verification may be cancelled and refunded.
Payment Confirmation
After completing your purchase:
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You will receive a payment confirmation email with your order number.
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A separate shipping confirmation email will follow once your order has been dispatched.
Failed or Declined Payments
If your payment is declined:
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Verify your card details
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Ensure sufficient funds are available
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Contact your bank or card provider
You may also try an alternative payment method available at checkout.
Refunds
Refunds will be issued according to our Refund & Return Policy.
Once processed, refunds are returned to your original payment method.
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Refund processing time: 7 days
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You will receive a confirmation email once the refund is complete.
Disputed Payments & Chargebacks
If you believe there is an issue with a charge:
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Contact our support team first—we can resolve most billing concerns quickly.
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If you initiate a chargeback without contacting us, order processing may be halted.
We kindly encourage customers to reach out before filing a dispute.
Contact Us:
- Trade Name: Boko
- Business Register Name: Boko Sale Ltd
- Business Address: Office 15843 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
- Email: support@boko.uk
- Phone Number: +44 7537 132082
- Business Hours: 9:00 am to 5:00 pm Between Monday to Friday
- Timezone: (GMT) Greenwich Mean Time (London)