At Boko, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, please review the following policy to understand your options for returns, exchanges, and refunds.
Return Window and Eligibility
Returns are accepted within 14 days of delivery, provided the following conditions are met:
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Items must be new, unused, and returned in their original packaging with all tags intact.
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Both defective and non-defective products are eligible for return.
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Customers must contact us at support@boko.uk to request return authorization and instructions before returning any item.
Damaged or Defective Items
If your order arrives damaged or defective, please notify us within 48 hours of delivery and include:
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Your order number
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Clear photographs of the item and its packaging
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A brief description of the issue
Based on the situation, we will arrange a replacement, an exchange, or a full refund.
Refund Process
Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
If approved:
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Refunds will be processed to your original method of payment within 7 days.
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A confirmation email will be sent once the refund has been issued.
Late or Missing Refunds
If you have not received your refund:
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Recheck your bank or payment account
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Contact your bank or card provider, as processing times may vary
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If the issue persists, contact us at support@boko.uk
Non-Returnable Items
We do not accept returns under the following conditions:
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Used or damaged items not in original condition
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Items returned after the 14-day window
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Items sent back without prior return authorization
Exchanges
We accept exchanges for eligible products.
Customers may request an exchange within 14 days of delivery, provided the item is in new condition and all original packaging is included.
Return Address
34 Moorfield Rd, Shard End,
Birmingham, B34 6QY,
United Kingdom
Method & Fees
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Return Method: By mail
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Return Label: Included in the package, free of charge
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Restocking Fee: None
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Return Shipping Cost: Free
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Refund Processing Time: 7 days
Cancellation Policy
You may cancel your order within 2 hours of purchase, provided the order has not been processed or shipped.
Contact Us:
- Trade Name: Boko
- Business Register Name: Boko Sale Ltd
- Business Address: Office 15843 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
- Email: support@boko.uk
- Phone Number: +44 7537 132082
- Business Hours: 9:00 am to 5:00 pm Between Monday to Friday
- Timezone: (GMT) Greenwich Mean Time (London)