At Boko, we are committed to providing an efficient and reliable delivery experience for all customers across the UK. Please review the shipping details below to understand how your order will be processed and delivered.
Order Processing and Delivery Schedule
Once an order is placed on our website, our team begins processing it promptly. To help you plan your purchase, please note the following schedule:
Order Cut-off Time
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Cut-off Time: 04:00 PM
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Timezone: (GMT) Greenwich Mean Time (London)
Orders placed before 04:00 PM will begin processing the same business day.
Handling Time
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Handling Time: 1 to 2 business days (Monday to Friday)
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Orders placed after the cut-off time will be processed the next business day.
Transit Time
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Transit Time: 3 to 7 business days (Monday to Friday)
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Delivery times may vary depending on your location within the UK and courier workloads.
Total Shipping Time
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Total Delivery Time (Handling + Transit): 4 to 9 business days (Monday to Friday)
Order Confirmation
After placing your order, you will receive an email containing your order number and details.
Once your order is shipped:
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You will receive a shipping confirmation email
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A tracking number and tracking link will be included
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You will also be notified via email once the order is delivered
Shipping Carrier
We partner with reliable UK-based carriers to ensure safe and timely delivery.
Depending on your location and order type, your package may be shipped through:
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Royal Mail
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Evri
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DPD
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Yodel
Shipping Area
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We currently ship within the United Kingdom only
Shipping Fee
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Free Shipping on all orders within the UK
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No additional or hidden costs
Lost Packages
If your package is marked as delivered but you have not received it:
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Recheck the shipping address
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Inspect all possible delivery areas
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Ask neighbours, household members, or building management
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Contact the courier using your tracking number to initiate a claim
If your package is officially confirmed as lost, please contact us immediately with your order number. We will issue a reshipment or refund based on your preference.
Tracking
Once dispatched, a tracking number will be sent to your email.
Tracking updates may take up to 24 hours to appear.
Delays
While we aim to meet our estimated delivery times, delays may occur due to:
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High seasonal order volumes
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Courier delays
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Weather disruptions
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Incorrect shipping information
If your order has not arrived within the expected timeframe, please contact our support team for assistance.
Contact Us:
- Trade Name: Boko
- Business Register Name: Boko Sale Ltd
- Business Address: Office 15843 182-184 High Street North, East Ham, London, E6 2JA, United Kingdom
- Email: support@boko.uk
- Phone Number: +44 7537 132082
- Business Hours: 9:00 am to 5:00 pm Between Monday to Friday
- Timezone: (GMT) Greenwich Mean Time (London)